Question 1

Can I bring my own decorations to my Kids party?

Accepted Answer

Yes! You are welcome to combine decorations with those that we have provided. Our party room comes decorated with your color choice. We ask that no holes are put in our walls for decor for banners, signs, etc.

Question 2

Do you require a deposit?

Accepted Answer

Yes, All events require a $100 deposit to confirm their desired date and times.

Question 3

Can I bring my own food to the party?

Accepted Answer

No, you are not allowed to bring outside food to the party other than cake. All party packages come with a meal for the kids. Adults may purchase food from our concession.

Question 4

Can I bring candy bags?

Accepted Answer

Yes, if you chose our package that does not include party favors, or did not make it an add on to your package.

Question 5

If I need to cancel or reschedule my kids party can I get a refund on my deposit?

Accepted Answer

Please contact management for the reschedule and cancelation policy

Question 6

What if I have more than 15 kids?

Accepted Answer

Additionally kids can be accommodated for an additional cost per child. Please contact management for pricing details. We can accommodate large groups, but in order to maintain staff -to-child ratios (for safety), we need to be prepared in advance.

Question 7

When do I need to place my food order for the party?

Accepted Answer

In order to make sure we have your food on time, we need a final headcount 72 hours in advance. If you need to make adjustments after you have provided the final count, please be aware that the timing of the delivery may be delayed.

Question 8

When do I need to provide my final headcount?

Accepted Answer

You will need to provide us with your final headcount 72 hours prior to your party. This will allow us to make any final adjustments to your party package. At this time, any additions or changes can be made to the party. After the 72 hour deadline, the package cannot be altered and the remainder of your balance will be charged at the end of the party.   THERE ARE NO EXCEPTIONS.

Question 9

When will my credit card be charged?

Accepted Answer

You will need to provide us with a final headcount 72 hours prior to the party. This will allow us to make any final adjustments to your party package. A deposit will be charged at the time of booking, with the remaining balance charged at the conclusion of your party.

There are no exceptions; once we have your final headcount and the balance has been charged, packages cannot be altered. If at the time of the party you have more kids than your final head count, there will be an additional cost per child. Check with management for more details.

If you did not find your answer, please feel free to contact us

Question 10

Who serves the food at the party?

Accepted Answer

Your party pro host will serve the food and handle clean-up

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Frequently asked questions